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Help & Support


Can I have my medication sent in weekly blister packs/dossette box?

Yes, to set up this free service please contact us on 0113 265 0222.

What is a controlled drug?

Some prescription medicines are controlled - meaning they have additional legal controls under the 'Misuse of...

I have a private prescription - what information does it need to show?

To dispense your private prescription for you, the original prescription must include: Patient’s Full fir...

Why do you require my exemption proof?

As a regulated pharmacy, we need to advise you that the NHS undertake checks on prescriptions in order to iden...

Why am I exempt from payment?

The categories below show the reasons why you may not need to pay for your NHS prescriptions. Age T...

How do I order my private prescription?

You need to create an account on our website HERE, Search for your private prescription (use the search b...

What happens if there is a problem with the app?

If you are experiencing a problem with the app, please contact us on 0113 265 0222 or email: support@pharmacy2...

My order has been cancelled, when will I be refunded?

If you pay for your NHS prescriptions, payment is taken once we have dispatched your medication, so we will no...

My partner and I each have a private prescription. Can they be fulfill...

Unfortunately, as we would be processing two prescriptions, two orders would need to be made.

I have a prescription for medication which is not available locally - ...

In this instance, we would recommend that you contact our Customer Support Team on 0113 2650222 to check avail...

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