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Help & Support


How do I order my private prescription?

You need to create an account on our website HERE, Search for your private prescription (use the search b...

Do you accept vet scripts?

As of Monday 27th April 2015 we will no longer be accepting or processing vet scripts. We are sorry for any in...

How do I access/activate my NHS Repeat Prescription Account online?

If you registered for our NHS Repeat Prescription Service online, you can simply login using your email addres...

I can't get the Pharmacy2U App to work?

Please note: If you are having trouble updating or logging into the Pharmacy2U app, please delete and re-...

My order has been cancelled, when will I be refunded?

Your payment was authorised by your card issuer when you initially placed your order on the Pharmacy2U website...

I have a vet prescription but it is for a human medication

Unfortunately, we do not accept any Vet prescriptions. Our Sister company, Chemist Direct do however deal with...

My partner and I each have a private prescription. Can they be fulfill...

Unfortunately, as we would be processing two prescriptions, two orders would need to be made.

I have a prescription for medication which is not available locally - ...

In this instance, we would recommend that you contact our Customer Support Team on 0113 2650222 to check avail...

I have a private prescription - what information does it need to show?

To dispense your private prescription for you, the original prescription must include: Patient’s Full fir...

I would like my medication to be sent to me in a dossette box

We can offer a Dossette Box service free of charge to our customers who require this. To set up this service, ...

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