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Help & Support


Online Doctor

How long does it take for the online doctor to review my order?

Online Doctor consultations are typically responded to within 24-48 hours (including weekends and public holid...


I cannot log into my Online Doctor account?

Please be aware that we have two systems that use different login credentials. Our Online Doctor Service: Pl...


Why is the price different when I order through an online doctor consu...

The prices quoted by the Online Doctor include the consultation cost of using our private doctor, and of our p...


I'm having trouble filling in my drink diary

For patients submitting an Alcohol Dependency (only) consultation, we require a drinks diary. Please ensure th...


How do I reorder from the Online Doctor?

If your treatment is available to reorder, you can do so within your Online Doctor My Account area. Once logg...


How do I take a blood test?

With each order of a blood test, you will receive a leaflet which guides you through the process of taking a b...


Can I buy ED treatments online?

Prescription-strength treatment for erectile dysfunction may be available through the Online Doctor Service, f...


Can I buy prescription-strength pain relief treatment online?

Prescription-strength treatment for pain may be available through the Online Doctor Service, following a succe...


Can I buy the contraceptive pill online?

The contraceptive pill may be available through the Online Doctor Service, following a successful online consu...


My order has been cancelled or rejected, when will I be refunded?

Your payment was authorised by your card issuer when you initially placed your order on the Pharmacy2U website...


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Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

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