Skip to main content

Help & Support

Delivery, Orders & Returns

Delivery Information

Delivery Method NHS Prescriptions Private Prescriptions Online Doctor Orders† Over £40 Under £40 Express d...

Can you dispense international prescriptions?

Please note that from 29th February 2016, Pharmacy2U will only deliver prescription products to UK addresses. ...

What address do I send my Private Prescription to?

Once you have completed your order, please post your Order Id and your (original) prescription to: Pharmacy2U...

What payment types do you accept?

For over the counter orders, such as health and beauty products (i.e. non-prescription items) we accept: ...

I can't add an item to my basket?

Where an 'Add to Cart button' doesn't appear, this means that the product is out of stock. In certain cases, w...

Can I use PayPal?

Unfortunately you can not use PayPal to pay for prescription items or goods classified as dangerous.

How can I track my order?

From 16th March 2017 we’ll be sending your medicines using Royal Mail’s tracked 48-hour service. Delivery is f...

I cannot check out?

If you are on the basket page, and have prescription products in your basket, please read the text beneath you...

Can medication be dispatched to the USA?

Due to FDA regulations, we are unable to dispatch any items to the USA which are classed as prescription-only ...

Why can't I order TCP Ointment?

Sorry but this item is discontinued and no longer available.

Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

Customer service software powered by
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found