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Help & Support

Delivery, Orders & Returns

Where can my medication be delivered to?

Your medication can be delivered to any address you would like in the UK. It can be delivered to your own home...

Is the packaging discrete?

Yes, all Pharmacy2U orders are sent in plain discreet packaging, our name and logo is not displayed on the par...

What happens if Royal Mail go on strike?

If Royal Mail go on strike then we shall use an alternative courier for the delivery of your medication.

What happens if I’m not in for delivery?

You don't have to wait at home for your medication to arrive. Royal Mail can post it through the letterbox, or...

Do I have to sign for my parcel?

If you don't want to sign for your medication, Royal Mail can post it through the letterbox, or deliver it to ...

Delivery Information

Delivery Method NHS Prescriptions Private Prescriptions Online Doctor Orders† Over £40 Under £40 Express d...

Can you dispense international prescriptions?

Please note that from 29th February 2016, Pharmacy2U will only deliver prescription products to UK addresses. ...

What address do I send my Private Prescription to?

Once you have completed your order, please post your Order Id and your (original) prescription to: Pharmacy2U...

What payment types do you accept?

For over the counter orders, such as health and beauty products (i.e. non-prescription items) we accept: ...

I can't add an item to my basket?

Where an 'Add to Cart button' doesn't appear, this means that the product is out of stock. In certain cases, w...

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