Skip to main content

Help & Support


My Account

How do I change my communications preferences?

If you no longer want to receive marketing communications via a particular channel (such as email or SMS) or a...


I can't login to my account?

We have two systems that use different login credentials. If you have trouble logging in, please start a passw...


How do I contact you?

You can contact our customer care team Monday – Friday 8.30am – 5.30pm and Saturday 9.00am-1.00pm. on 0113 265...


Why have I been charged £5.00?

As covered on the basket page of our website whilst proceeding with an order, an administration charge of £5 ...


How do I send you my proof of exemption?

Use our FREEPOST service to send us a copy of your proof of exemption, to: Pharmacy2U FREEPOST RLTU-BHYL-KEZJ...


How do I get a password reminder?

We have two systems that use different login credentials. Online Doctor: Please ensure you are accessing the ...


How do I register with you?

Register now by clicking on this link. Our signup process will guide you through the process.


My offer code does not work?

For Over The Counter (OTC) Products The promotional code should be entered in the basket page, however there i...


Does it cost me anything for my prescription, who pays for this?

If you are exempt from paying for your prescriptions this does not cost you anything, if you pay for your medi...


When do you take payment?

We only take payment when your items are dispatched unless you use PayPal Express Checkout We do use pre-aut...


Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

Customer service software powered by Desk.com

cd4dbe204790d695b3c1acf442ecec75@pharmacy2u.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete