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What do I need to send as proof of exemption?

If you are under 16 yrs or over 60 yrs of age, then no proof is required. For medical exemption certificate an...

How do I log out of my account?

To log out click on 'Account' in the top right hand corner or the page, then click 'log out'.

I’ve changed GP surgery, how do I update my account?

If you have changed GP Surgery, you will need to notify us of this as soon as you have registered with the new...

Does it cost me anything for my NHS prescription, who pays for this?

If you usually pay for your NHS prescriptions, you will only need to pay the normal NHS fee - which is £8.80 p...

Why can’t I find my medication to add to my order?

Our database has most medications available but if you cannot find a specific medication item, please contact ...

How do I change how you contact me about news & other services?

If you would like to change how we keep you up to date with products and services, go to your online account a...

Why can't I log in to my account?

NHS repeat prescriptions At the log in screen make sure you have selected to login to your NHS prescriptions a...

How do I contact you?

You can contact our customer care team on 0113 265 0222 Monday-Friday 8.30am-5.30pm and Saturday 9.00am-1.00pm...

Why have I been charged £5.00?

As covered on the basket page of our website whilst proceeding with an order, an administration charge of £5 ...

How do I send you my proof of exemption?

You can upload a photo here Email a copy to Use our FREEPOST address below (no st...

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