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Help & Support

My Account

How do I log in to my account?

From the Pharmacy2U homepage, simply click the ‘log in’ button in the top right hand corner of the page. For ...

How do I reset my password?

You can easily reset your password by visiting this link. If you no longer have access to the email address t...

How can I change my password?

To change your password log in to your account, select the account option and then change password.

How do I activate my account online?

If you registered by post or phone you will need to activate your account online. You can do this by following...

What is the Pharmacy2U free reminder service?

Our free reminder service helps you remember when to order your medication, giving you peace of mind. We will ...

I am exempt from payment how do I add this information?

To add exemption details to your account simply click here and upload a photo or scanned copy of your exemptio...

What proof of exemption do you accept?

If you are under 16 yrs or over 60 yrs of age, then no proof is required. For medical exemption or pre-paymen...

Why do you require my exemption proof?

As a regulated pharmacy, we need to advise you that the NHS undertake checks on prescriptions in order to iden...

Can I change how you contact me about news & other services?

News and services preferences: If you would like to change how we keep you up to date with products and serv...

I’m trying to order contraception but it is not showing as free

Contraception is a free item on the NHS. With our service, payment or exemption details must be added when reg...

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