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Help & Support


What are your Christmas opening hours?

If you have any queries regarding your order over Christmas, you can contact the Pharmacy2U Customer Care team...

Who are Pharmacy2U?

We are the UK's largest NHS online pharmacy* and we manage, dispense and deliver repeat prescriptions all acro...

How can I contact you?

If you have any questions regarding our services, a specific order or a condition you may be experiencing, the...

How does your repeat prescription service work with my doctor?

When you register with us, you tell us what medication you need. We then check with your GP, who sends us your...

Are you part of the NHS?

No. Like all pharmacies, we are independent and provide services for NHS patients. You can find our pharmacy p...

Does using the Pharmacy2U service cost the NHS anything extra, than us...

No. Most of the time, it’s cheaper for the NHS to work with us, as we save the NHS money. We cover the cost of...

How are you regulated and monitored?

Like all pharmacies in the UK, Pharmacy2U is regulated by the General Pharmaceutical Council. Pharmacy2U also...

How do I request access to the personal information you hold about me?

Under the Data Protection Act, 1998 you have the right to enquire about any personal information we may hold a...

How long will it take for my online doctor order to be reviewed?

Online Doctor consultations are typically responded to within 24-48 hours (including weekends and public holid...

Why is the price different when I order through an online doctor consu...

The prices quoted by the Online Doctor include the consultation cost of using our private doctor, and of our p...

Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

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