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Help & Support


When do I need to order my NHS Repeat Prescription by, for Christmas d...

For anyone due an NHS Repeat Prescription between the 10th December- 6th January we will be reminding you to o...

How will my medication be delivered?

Your medication will be delivered by Royal Mail in discreet packaging. Depending on what you order there are a...

How much does delivery cost?

For patients on NHS repeat prescription delivery is completely free. For patients on private prescriptions or...

My medication is refrigerated can this be posted?

Fridge items (e.g. Insulin) are sent in award winning natural wool packaging that keeps everything perfectly c...

My medication is controlled can this be posted?

Controlled drugs must be sent tracked signature. These can be sent to any UK address of your choice. If you ar...

Can my medication be delivered to an alternative address?

Yes, delivery can be made to any UK address. Whether that be a home address, place of work, carer or holiday h...

Can I return my medication?

You can return unwanted medication provided this is unopened and unused. Once opened and or used products cann...

How do I return my medication?

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or b...

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