Skip to main content

Help & Support

Do I have to sign for my parcel?

If you don't want to sign for your medication, Royal Mail can post it through the letterbox, or deliver it to a safe and secure place of your choosing. It can be left with a neighbour or you can have it delivered to you at work. However, in some cases a signature will be required. If you're not home to sign for your delivery, Royal Mail will leave a card so you can arrange re-delivery for free.

To consent to letterbox delivery, or to leave a safe place, please log in to your account to change the settings in 'delivery'.

Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

Customer service software powered by
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found