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Help & Support

I cannot log into my Online Doctor account?

Please be aware that we have two systems that use different login credentials.

Our Online Doctor Service
Please ensure you are accessing the correct part of our website, if you have previously registered with the Online Doctor then please login here. You can reset your password for this service here

For our NHS repeat prescriptions service, private prescriptions or over the counter products 
If you use our prescription service or have ordered over the counter goods, please login 
here. You can reset your password for this service here

Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

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