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Help & Support

Why can't I log in to my account?

NHS repeat prescriptions
At the log in screen make sure you have selected to login to your NHS prescriptions account. A different login is required for our online doctor service.

If you can't log in to your account because you have forgotten your password click here.

If you continue to experience problems, please, email or contact us on 0113 265 0222.

If you do not have an NHS repeat prescriptions account you can register here.

Online Doctor
If you have previously registered with the Online Doctor then please ensure you click here to login to your online doctor account.

If you continue to experience problems, please contact us. It would be helpful if you could provide us with the type of device you are using (e.g. laptop, mobile) and which browser you are using (e.g. Chrome, Internet Explorer or Safari)

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