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Help & Support

I can't login to my account?

We have two systems that use different login credentials. If you have trouble logging in, please start a password reset, the link for this can be found on either login page.

Repeat Prescription/Pharmacy:  If use our repeat prescription service or have ordered over the counter goods, please login here.

Online Doctor:
If you have previously registered with the Online Doctor then please ensure you click here to login to your online doctor account.

If you continue to experience problems, please contact us. It would be helpful if you could provide us with the type of device you are using (e.g. laptop, mobile) and which browser you are using (e.g. Chrome, Internet Explorer or Safari)


Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

Customer service software powered by Desk.com

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