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Help & Support

How long does it take for the online doctor to review my order?

Online Doctor consultations are typically responded to within 24-48 hours (including weekends and public holidays) but very often much sooner than that.

You will receive a notification by email and/or SMS (whichever method you selected) that one of our Online Doctors has either reviewed your consultation, requires further information or in some cases where not clinically appropriate, declined a consultation.

You will need to login to the service to review and respond to updates. 

If you have not received a notification within the time frame above, please first log into your Online Doctor account just in case the contact information on file is incorrect or if the message has not been received.

 

Rated Great on Trustpilot

Our average email response time is within 1 working day.

Approximately 95% of calls are being answered first time, however you may experience some delays during peak times.

Customer service software powered by Desk.com

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